Refund Policy

Effective 2026-09-09

This is a translation of the Korean original. If the two differ, the Korean version prevails.

Film is a consumable, not a subscription. This page sets out as plainly as we can when a refund is given and when it is not.

1. Withdrawal (unused film)

If it is within 7 days of purchase and not a single roll of that film has been used, you get a full refund.
"Used" means a roll was started with that film. Starting a roll consumes one roll of film.

Film whose roll has already been started — the content was delivered immediately and cannot be restored.
The one voucher granted free at sign-up and vouchers received as invitation rewards — these were not paid purchases.
Where use has been restricted because you broke the Terms of Service.

If you bought several rolls at once and used only some of them, we refund only the rolls you did not use. The rolls you used are not refundable.

In-app purchases are handled by the store you downloaded the app from, so asking that store is the fastest route.

From the App Store — go to reportaproblem.apple.com, choose the purchase and request a refund.
From Google Play — open your order history, find the order and use “Report a problem” to request a refund.
Or send your order number and the reason to nerdens.seong@gmail.com. We will check, ask the store for the refund and keep you posted.

We answer requests that reach us within 3 business days. The money itself may take longer depending on the store's schedule and your payment method.

If we close the Service we will give at least 30 days' notice and refund the value of any unused paid items in proportion to what is left.